KATA MAMBO GENERAL TERMS AND CONDITIONS OF SALE

Any reservation made with Kata Mambo implies unconditional acceptance of the General Terms and Conditions of Sale and the conditions of services and programs. The services and programs are clearly displayed and defined on the website:kata-mambo.com

Responsibility of the Organizer:

• Kata Mambo may cancel an activity or excursion if the minimum number of participants is not reached or for reasons of force majeure (adverse weather conditions, transport problems, breakdowns, strikes, etc.). In these cases, a full refund will be issued without additional compensation.

• Kata Mambo declines all responsibility for variations in weather conditions. No refunds, even partial, will be granted for these reasons.

• The presence of dolphins, being wild animals, cannot be 100% guaranteed.
• Kata Mambo reserves the right to refuse boarding at the last minute to passengers if their behavior is inappropriate or likely to jeopardize their own safety., that of other passengers or crew members: alcoholism, aggression, lack of listening and respect for safety instructions, etc. An entire privatization can also be canceled for the same reasons.NO REFUND, EVEN PARTIAL, OR POSTPONEMENT OF THE EXIT WILL BE GRANTED.

Participant's Responsibility:

Cancellation by the customer without valid reason and without justification (e.g. medical certificate) will not give rise tono refund, neither partial nor total.

Participant's obligation:

Passengers must arrive at the Kata Mambo office no later than 15 minutes before the boat departure time indicated on the booking voucher. Boarding is not guaranteed after this time.

Passengers are liable for any damage caused by them or any person in their care to the ship, its facilities and amenities, other passengers, staff and third parties.

Weapons: Passengers are strictly prohibited from taking on board firearms or bladed weapons, ammunition, explosives, fuel or any other flammable substances as well as any illicit product.

Minors:

Minors under the age of 16 on board the ship may not travel alone. They must be accompanied by the person(s) in charge of parental authority during the excursion.

They may not move around the ship unaccompanied and must be constantly under the care of parents or any other person responsible for them.

Under no circumstances can the company and/or the captain be held responsible for any damage caused to minors in violation of the above.

Security :

• For everyone's safety, passengers are required to follow the instructions given by the crew on board the catamarans.

• Drinks are "open bar" on the boat, however, alcohol is to be consumed IN MODERATION, the captain (or any other member of the crew) reserves the right to prevent a passenger from drinking alcohol if he deems it useful for the safety of the passenger himself or of the other passengers present on board the catamaran

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TERMS AND CONDITIONS OF SALE OF KATA MAMBO

Any booking made with the company Kata Mambo implies the unconditional acceptance of the Terms and Conditions of Sale (TCS) and the conditions of services and programs. The services and programs are clearly displayed and defined on the website: kata-mambo.com.

Organizer's Responsibility:

Kata Mambo may cancel an activity or excursion if the minimum number of participants is not reached or for reasons of force majeure (unfavorable weather conditions, transportation issues, breakdowns, strikes, etc.). In such cases, a full refund will be provided without any additional compensation.

Kata Mambo accepts no liability for changes in weather conditions. No refunds, even partial, will be granted for these reasons.

The presence of dolphins, being wild animals, cannot be guaranteed 100%.

Participant's Responsibility:

In the event of a cancellation by the customer, fees will be held depending on the cancellation period: 50% of the total price for cancellations made between 72 and 24 hours before the excursion, and 100% for cancellations made less than 24 hours before. In case of a medical emergency, a medical certificate is required to avoid these fees.

Participant's Obligation:

Passengers must present themselves at Kata Mambo's office no later than 15 minutes before the boat's departure time indicated on the booking confirmation. After this time, boarding cannot be guaranteed.

Passengers are responsible for any damage caused by them or by any person under their care to the vessel, its facilities, other passengers, crew members, or third parties.

Weapons:

It is strictly forbidden for passengers to bring firearms, bladed weapons, ammunition, explosives, fuels, or any other flammable substances as well as any illicit products on board.

Minors:

Minors under 16 years of age on board the vessel cannot travel alone. They must be accompanied by the person(s) responsible for parental authority during the excursion.

They cannot move around the vessel unaccompanied and must always be under the supervision of a parent or guardian who is responsible for them.

Under no circumstances can the company and/or the captain be held liable for damages that occur to minors in violation of the above.

Safety:

For the safety of all, passengers must comply with the instructions given by the crew on board the catamarans.

Beverages are offered on an “open bar” basis on the boat; however, since alcohol should be consumed IN MODERATION, the captain (or any other crew member) reserves the right to prevent a passenger from drinking alcohol if they deem it necessary for the safety of the passenger or other passengers on board the catamaran.